Frequently Asked Questions

Find answers to common NoVirusThanks related questions. Should you have a question that is not present in this web page, please do not hesitate to contact us at our email address info[at]novirusthanks.org with your inquiry.

Purchases Questions

Why is my payment processed by RegNow ?

RegNow is one of Digital River’s MyCommerce solutions. All MyCommerce solutions are secured by Digital River’s enterprise ecommerce infrastructure, which includes a proven payment gateway, advanced fraud prevention, 24×7 customer service.

I purchased your software, should I save the order information ?

Absolutely yes, make sure to save the order number ID.

Do I need to purchase also the “Extended Download Service” ?

You may not need it as we host the files also in our servers.

What is your refund policy for a purchased software ?

You can ask a refund only before thirty (30) days from the date of purchase.

Do you offer a discount if I want to purchase more licenses ?

Yes, contact us if you plan to purchase more than 5 licenses.

I didn’t receive the e-mail with my activation code, where is the e-mail ?

Please make sure to check the spam folder, sometimes it is possible that you receive the email but your anti-spam filter sends it to your spam folder for error. In case you cannot find the email in the spam folder, do not hesitate to contact us.

I have lost the software I purchased, do I have to purchase it again ?

No, just contact us with information about your order number or activation code and we will send you the download link to get the latest version of the software.

How do I download the software I purchased ?

You should have received the download link by email when you made the order. In case you have not received it, do not hesitate to contact us and we will send you the download link by email. Make sure to attach in the email the order number.

Can I buy licenses of your software from eBay ?

No, we do not allow resellers to sell our software on eBay.

Licenses & Activation Codes

What do you mean exactly by lifetime license ?

You pay only one time the software and you will receive all the future updates for free, without the need to pay an additional fee to upgrade the software.

Can I transfer the license I purchased to a new user ?

No, the license is not transferable.

Can I sell the license I purchased to another user ?

No, you are not allowed to do this.

I want to buy a new PC, do I need to buy a new license of your software ?

No, you can remove the software from your old PC and install it in the new PC using your already purchased activation code. Since the hardware is new, the software will ask you to reactivate it. You will be redirected to a web page where you can confirm the reactivation and you will need to insert a CAPTCHA.

If I decide to sell my PC can I leave installed your software I purchased ?

No, you should always remove our commercial software from the PC.

I lost my activation code, how can I get it again ?

You can contact us using the email address associated with the activation code or with the order number and we will send you the activation code to your email.

I have more than one PC, how many licenses should I buy ?

In case you have more PCs you should buy 1 license for each PC.

Why the software I purchased is now asking me to reactivate it ?

When you install the software you have purchased in a new PC or you change the hardware components, the software may ask you to reactivate it because it has detected changes in the machine fingerprints. The reactivation process is very easy, the software will open a new web page where you need to type a CAPTCHA and confirm the reactivation, make sure your browser has JavaScript enabled.

I have problems to activate the software I purchased, what should I do ?

Make sure that an Internet connection is active and that the software is able to connect to the Internet, allow it in your local firewall software. Check also that you wrote the email address and activation code without spaces.

Where should I enter the activation code for a software I purchased ?

When you install the software you purchased, it will ask you to insert the activation code and email address. Make sure to insert your valid email address because we will use it to send you the dowload link for the latest version of the software and to help you in case you need assistence. Check that an Internet connection is active and just click on “Activate” button to activate the software.

Support Questions

How can I contact the customer support ?

Please visit the contact us page.

What is your customer support telephone number ?

We offer only support by email, visit the contact us page for more details.

What should I do if I have a problem with the software I purchased ?

Please contact us and include in the email more details as possible, such as your operating system, other security software installed and if possible try to include also some screenshots that can help us to reproduce your problem.

I found a bug in your software, who should I contact ?

Please send an email with all the information.

I want to suggest new features to your software, can I contact you ?

Absolutely yes, do not hesitate to contact us.